Ok, I’m trying something new.

I’m calling it “Two Minute Tuesday” and challenging myself to write something practical that you can read in under two minutes every Tuesday.

Considering that my first draft of this article was 1,000 words … let’s just say that this will also be an excuse for me to work on being concise.

Without further ado:

In the collections industry, it’s easy to feel like we’re at the mercy of forces beyond our control. New regulations, changing consumer behaviors, economic shifts—there’s always something shifting under our feet.

And while staying compliant and informed is non-negotiable, dwelling on things we can’t change? That’s just wasted energy.

Instead, the real power lies in focusing on what we can control—the daily actions, strategies, and improvements that drive results.

The power of a positive mindset that is consistently applied is transformative. Instead of focusing on external factors, focus on: 

✅ Your Processes: Regulations change, but a rock-solid, adaptable workflow ensures compliance without chaos. Fine-tune your team’s approach to maximize efficiency and minimize risk.

✅ Your Adaptability: Change is inevitable, and the teams that embrace it will thrive. Companies that build a culture of adaptability—where challenges are seen as opportunities rather than obstacles—will always come out ahead. A willingness to pivot, experiment, and learn from setbacks will separate the best from the rest.

✅ Your Technology Stack: Digital strategies and technology are key to reducing costs, driving better performance, and future-proofing your operations. Those who embrace innovation will streamline workflows and gain a competitive edge. The industry is evolving, and those who leverage technology effectively will thrive.

✅ Your Team Quality: A strong, well-supported team is your greatest asset. Treating your team well, empowering them, and providing ongoing training opportunities will create a high-performing workforce. When employees feel valued and equipped with the right skills, they not only deliver better results but also help create solutions and weather any potential storm.

Success in this industry isn’t about resisting change—it’s about stacking improvements so that, no matter what comes next, you’re always moving forward.

Control what you can. Improve what you can. And good results will follow.

Cheers,

Nate

PS: Let me know what you thought about the Two Minute Tuesday format!

PPS: I spent the weekend tinkering with ChatGPT … and eventually built a custom GPT trained to my specifications. Check it out! Get free access to the Collector Coach GPT, designed to help collectors improve call phrasing, rapport, and negotiation skills.